Privacy Policy

Privacy Policy

Introduction

Welcome to https://garage-door-spring-replacement-houston.easygaragefix.com (hereinafter referred to as “Garage Door Spring Replacement Houston,” “we,” or “our”). We are committed to maintaining the privacy and security of your personal data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from our website visitors and users (collectively, “you” or “your”).

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://garage-door-spring-replacement-houston.easygaragefix.com.
  2. Any mobile applications or software provided by us.
  3. Services and products offered through our platform.
  4. Interactions between you and our team via email, phone, or text messages.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines the following activities we engage in:

  1. Account Management: When you create an account with us, we collect your name, contact details, and login credentials.
  2. Payment Transactions: We process payment information, including card details, for services rendered.
  3. Customer Support: We may record or retain interactions with our support team for service improvement.
  4. Communication: You agree to receive communications from us regarding updates, promotions, or newsletters upon providing your contact details.

Personal Data Collection

We collect various types of personal data as described below:

  1. Account Information: This includes your name, user ID, and password hash for secure login.
  2. Payment Details: Credit/debit card numbers, expiration dates, and billing addresses for processing transactions.
  3. Financial Data: We may store records of financial transactions, including service costs and related expenses.
  4. Purchase History: Details of products or services purchased from us, such as order numbers and delivery addresses.
  5. Mobile Device IDs: Unique identifiers from your mobile device to personalize our apps (with your consent).
  6. Location Data: Information about your geographic location when you interact with our services.
  7. Feedback and Reviews: Any comments, reviews, or ratings you provide on our platform.
  8. Social Media Profiles: If you choose to log in via social media accounts, we may access your public profile information.
  9. Product Preferences: Your choices regarding products, including customization preferences.

We obtain this data through direct user input, website analytics tools, and third-party service providers.

Cookies

We use cookies to enhance your experience on our site:

  1. Strictly Necessary Cookies: Ensure basic functionality of our services.
  2. Preference Cookies: Remember settings for a personalized experience.
  3. Analytics Cookies: Track website usage to improve our services and products.

Users can manage their cookie preferences through our Cookie Manager, allowing you to control non-essential tracking.

Retention and Deletion

We retain personal data only for as long as necessary or required by law:

  1. Financial records and transaction histories are kept for tax and accounting purposes.
  2. We may store order details for future reference or to improve our services.
  3. Personal information associated with your account remains active until you delete it.

Once the data is no longer needed, we securely delete or anonymize it from our systems.

Security Measures

We prioritize the security of your personal data:

  1. Employ industry-standard encryption for data in transit and at rest.
  2. Engage secure third-party processing partners to handle sensitive transactions.
  3. Regularly audit and update our security protocols to adapt to emerging threats.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. Our services are directed at adults, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  1. Access: Request access to the personal information we hold about you.
  2. Rectification: Ask us to correct inaccurate or incomplete data.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  4. Restriction: Limit our processing of your data for specific purposes.
  5. Data Portability: Receive your personal information in a structured, commonly used format.
  6. Objection: Object to or opt out of certain uses of your data.
  7. Non-Discrimination: Be free from unfair treatment due to exercising your rights.

To exercise these rights or for data-related inquiries, please contact our privacy team at [email protected] or write to us at the address provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be prominently displayed on our website, and updated policy versions will be linked from this page. We encourage you to review this page periodically for the latest information.

Contact Information

For any privacy-related matters or inquiries, please reach out to us: